REM TRANSPORTATION SERVICES, LLC Privacy Policy
This privacy policy describes how REM TRANSPORTATION SERVICES, LLC collects, uses, and protects the personal information provided to us or collected through your interaction with our site or in the course of using our services. We are committed to protecting your privacy and handling your information transparently and securely, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Who We Are
REM TRANSPORTATION SERVICES, LLC is a provider of non-emergency medical transportation services based at 4C Yankee Division Rd, Bedford, MA 01730.
Information We Collect
We collect various types of information to provide and improve our transportation services. This may include:
Such as your name, address, phone number, and email address.
Such as age, gender, and date of birth.
Information related to your medical condition, mobility needs, special requirements, appointments, and any other health details necessary to provide safe and appropriate transportation. This may be considered a special category of personal data under GDPR.
Such as billing address and payment card details when you make a payment for our services.
Details about your transportation bookings, including pickup and drop-off locations, times, dates, and specific trip requirements.
This may include technical information such as IP address, browser type, operating system, referring URLs, and browsing activity on our site. We may use cookies and similar technologies for this purpose.
How We Collect Information
We collect information through various means:
Directly from you when you contact us, book a service, or provide information through our site or over the phone.
From your healthcare provider or other authorized third parties who arrange transportation on your behalf.
Through the use of cookies and other tracking technologies on our online platform.
How We Use Your Information
We use your information for the following purposes:
To provide, manage, and fulfill your transportation service requests.
To schedule, dispatch, and coordinate transportation services, including communicating with drivers and relevant parties (such as caregivers or healthcare providers).
To process payments for services rendered.
To communicate with you regarding your bookings, service updates, and customer support inquiries.
To improve our services, understand client needs, and enhance the user experience on our site.
To ensure the safety and comfort of our clients during transport, particularly concerning medical and mobility needs.
To comply with legal obligations, including billing, reporting, and regulatory requirements.
For internal administrative purposes, such as record-keeping and service analysis.
Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
Performance of a Contract: Processing is necessary for the performance of a contract for transportation services to which you are a party, or to take steps at your request before entering into such a contract.
Legal Obligation: Processing is necessary for compliance with a legal obligation that we are subject to.
Vital Interests: Processing may be necessary to protect your vital interests or the vital interests of another natural person, particularly in emergency situations related to your health or safety during transport.
Legitimate Interests: Processing is necessary for our legitimate interests in providing and improving our services, managing our business, and ensuring operational efficiency, provided these interests do not override your fundamental rights and freedoms.
Explicit Consent: We will obtain your explicit consent to process special categories of personal data, such as health information, unless another legal basis applies (e.g., processing for medical purposes by a healthcare professional subject to professional secrecy).
Sharing Your Information
We may share your information with third parties only as necessary to provide our services or fulfill legal obligations. This may include:
Our drivers and dispatch personnel, to the extent necessary to perform the transportation service.
Healthcare providers, caregivers, or family members, with your explicit consent or as required for your care or trip coordination.
Payment processors and billing partners to process transactions.
Third-party service providers who assist us with our business operations, such as IT support, subject to strict confidentiality agreements.
Law enforcement, government officials, or other third parties when required by law or in good faith belief that such disclosure is necessary to comply with legal process, prevent physical harm or financial loss, or investigate illegal activity.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We maintain physical, electronic, and procedural safeguards designed to protect your data.
Your Data Protection Rights (GDPR)
Under GDPR, you have certain rights regarding your personal data. These may include:
The Right to Access: You have the right to request access to the personal data we hold about you.
The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
The Right to Erasure ('Right to be Forgotten'): You have the right to request the deletion of your personal data under certain circumstances.
The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The Right to Object to Processing: You have the right to object to the processing of your personal data based on legitimate interests or direct marketing.
The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
The Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Our site may use cookies and similar technologies to enhance user experience, analyze site usage, and potentially for marketing purposes. You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated policy will be effective upon posting on our site. We encourage you to review this policy whenever you access our service to stay informed about how we handle your information.
Contacting Us
If you have questions or concerns about this privacy policy or our data practices, please contact us at our physical address:
REM TRANSPORTATION SERVICES, LLC
4C Yankee Division Rd
Bedford, MA 01730