Safe, Reliable Non-Emergency Medical Transportation in Greater Boston
Providing compassionate and timely transportation for elderly and mobility-impaired residents across Eastern Massachusetts.
About REM Transportation Services, LLC
Established with a profound commitment to serving our community, REM Transportation Services, LLC is rooted in Bedford, Massachusetts, and extends its reach throughout the vibrant Greater Boston area. We specialize in providing crucial non-emergency medical transportation (NEMT) for individuals who require extra care, specifically the elderly and those with mobility challenges. Our journey began with the simple yet powerful realization that reliable and compassionate transport is often a barrier to accessing essential medical care and maintaining social connections for many residents.
Our mission is straightforward: to deliver the most supportive and satisfying transportation experience possible. This isn't just about getting from point A to point B; it's about ensuring comfort, maintaining dignity, and providing peace of mind to both our passengers and their families. We treat every individual who steps into one of our vehicles with the same respect and empathy we would offer our own loved ones. This core value is the foundation of our training and operational philosophy.
Understanding the unique needs of our clientele is paramount. We know that punctuality for medical appointments, therapy sessions, or important family gatherings is critical. That's why our team is meticulously trained not only in safe driving practices but also in passenger assistance, defensive driving, and providing sensitive support. Our drivers are more than just transporters; they are caring companions dedicated to making each trip a positive experience.
Beyond our exceptional staff, we invest significantly in our fleet. We maintain a modern collection of vehicles, including those specifically equipped for wheelchair access and our specialized stretcher chair service. Each vehicle undergoes rigorous, regular maintenance to guarantee safety and reliability. Equipped with current GPS technology, we ensure efficient routing and timely arrivals, navigating the complexities of Greater Boston traffic with expertise.
We pride ourselves on being a trusted local partner for healthcare providers, families, and individuals alike. Our deep familiarity with the area allows us to offer swift and knowledgeable service. We are constantly working to refine our processes and expand our capabilities to meet the evolving needs of the communities we serve. Choosing REM means choosing a partner committed to your well-being and comfort, dedicated to breaking down transportation barriers, and providing a pathway to greater independence and access.
From routine doctor visits and hospital discharges to physical therapy and essential errands, REM Transportation Services is here to provide dependable and caring transport. Our commitment to excellence is unwavering, driven by the desire to make a genuine difference in the lives of those we assist. We look forward to serving you and demonstrating the REM difference firsthand.
Our Transportation Services
We offer a comprehensive range of services tailored to meet the diverse needs of our clients, ensuring safe, comfortable, and reliable journeys for medical appointments, social events, and more. Our solutions are designed with empathy and professionalism at their core.
Wheelchair-Accessible Transportation
Navigating transportation with a wheelchair should never be a barrier. Our specialized vehicles are meticulously equipped with state-of-the-art ramps or lifts and robust securement systems, ensuring maximum safety and stability throughout the journey. Our certified drivers are extensively trained in securement procedures and passenger assistance, providing dignified and supportive transitions into and out of the vehicle. We understand the importance of smooth transfers and comfortable rides, making every trip stress-free and reliable for individuals using wheelchairs.
Group Outings & Events
Staying connected with community and family is vital. REM Transportation offers reliable and comfortable transport solutions for groups attending appointments, social clubs, family events, or recreational activities. Our spacious vans can accommodate multiple passengers, ensuring everyone travels together conveniently and safely. Whether it’s a trip to a community center, a family gathering, or a group therapy session, we manage the logistics so your group can focus on enjoying the journey and the destination. Travel together without the stress of multiple cars or complicated coordination.
Pediatric & Special Needs Transport
We provide sensitive and specialized transportation tailored for children and individuals with unique medical or behavioral needs. Our drivers are trained to offer patient, understanding, and secure transport, recognizing the diverse requirements that may arise. We work closely with families and caregivers to understand specific conditions and preferences, ensuring a calm and safe environment during transit. Trust us to provide compassionate care for your child's medical appointments, school transportation, or other essential journeys, prioritizing their comfort and security at every step.
Cost-Effective Stretcher Chair Service
For non-emergency situations requiring a client to travel in a reclined or semi-reclined position, our stretcher chair service offers a highly comfortable and significantly more affordable alternative to traditional ambulance transport. Our specialized vehicles are equipped with comfortable stretcher chairs, and our staff are expertly trained in safe transfers and securing the chair for a smooth ride. This service is ideal for inter-facility transfers, doctor's visits, or other transports where lying flat is not required but a standard wheelchair or ambulatory service is insufficient. Experience enhanced comfort and value without compromising safety.
Why Choose REM Transportation?
Choosing the right transportation partner is crucial for peace of mind. At REM, we go above and beyond to ensure your experience is safe, comfortable, and reliable. Here's what truly sets us apart:
Expertly Trained, Compassionate Drivers
Our team consists of highly vetted and professional drivers who possess extensive training beyond just navigation. They are certified in Passenger Assistance, First Aid, and CPR, ensuring they are fully prepared to handle various situations with expertise and calm. More importantly, they are chosen for their inherent kindness, patience, and commitment to treating every passenger with the utmost dignity and respect. Their compassionate approach makes a significant difference in the overall client experience.
Modern, Impeccably Maintained Fleet
Your safety and comfort depend on the reliability of our vehicles. We operate a modern fleet that is regularly and rigorously maintained to the highest standards. Each vehicle is equipped with essential safety features, including securement systems for wheelchairs and stretcher chairs, and utilizes current GPS technology for efficient routing and real-time tracking. We ensure our vehicles are not only mechanically sound but also spotlessly clean and comfortable for every journey.
Unwavering Focus on Compassionate Care
Compassion isn't just a word to us; it's the guiding principle behind every interaction. We understand that medical appointments or mobility challenges can be stressful. Our staff is dedicated to providing a supportive, friendly, and reassuring environment from the moment you book your ride until you safely reach your destination. We take the time to understand individual needs and preferences, ensuring a personalized level of care that prioritizes your emotional and physical comfort.
Affordable & Transparent Pricing
Access to essential transportation shouldn't be cost-prohibitive. We strive to offer competitive and transparent pricing for all our services. We discuss costs clearly upfront, with no hidden fees. Our unique stretcher chair option provides a particularly cost-effective solution compared to ambulance services when emergency medical care is not needed. We are committed to providing exceptional value and making reliable NEMT accessible to the community.
Punctuality and Reliability You Can Trust
Being on time for appointments is critical. Our commitment to punctuality is paramount. With careful planning, efficient dispatch, and experienced local drivers, we work diligently to ensure you arrive at your destination promptly. We understand the anxiety that delays can cause, and our operational focus is squarely on reliable, timely service that you can consistently depend on for all your crucial transportation needs.
Deep Local Expertise in Greater Boston
Operating primarily in the Greater Boston area means we have an intimate understanding of local traffic patterns, healthcare facilities, and optimal routes across the region, including Bedford and surrounding towns like Lexington, Concord, Lincoln, and Arlington. Our drivers' familiarity with the area ensures efficient navigation, avoids unnecessary delays, and provides a smoother, more predictable journey. This local knowledge translates directly into a better experience for our clients.
Booking Your Ride: Simple Steps
Arranging your safe and comfortable transportation with REM is designed to be straightforward and hassle-free. We've simplified the process into three easy steps to ensure you can book your ride with confidence.
Contact Us with Your Needs
Initiate your booking by giving us a call or conveniently submitting a request through our online contact form. Please provide all necessary details, including your preferred date and time of transport, the exact pickup and drop-off addresses, and any specific requirements you or the passenger may have (e.g., wheelchair assistance, stretcher chair, medical conditions, number of companions). The more information you provide, the better we can serve you.
Receive Confirmation & Details
Once we receive your request, our friendly and professional dispatch team will promptly review the information. We will contact you to confirm the details of your booking, including the scheduled pickup time and location. We will also provide a clear quote for the service and gladly answer any questions you might have regarding the logistics or special accommodations. Our goal is to ensure you feel fully informed and confident about your upcoming transport.
Enjoy a Safe, Comfortable Ride
On the scheduled day, your dedicated REM Transportation driver will arrive punctually at the agreed-upon pickup location. They will be driving a clean, comfortable, and safe vehicle suitable for your specific needs (wheelchair accessible, stretcher chair equipped, etc.). Our driver will provide any necessary assistance, ensure you are securely seated and comfortable, and transport you directly to your destination safely and smoothly. Relax and experience the REM difference.
Our Modern Fleet
Travel in comfort, safety, and with complete peace of mind knowing you are in one of our meticulously maintained vehicles. Our diverse fleet is equipped to handle a variety of transportation needs for clients across the Greater Boston area.
Wheelchair Vans
Our primary focus is accessibility. These vans are specifically outfitted with automatic lifts or ramps, spacious interiors, and advanced securement systems that meet or exceed safety standards. They are designed to provide a secure and comfortable ride for individuals who use wheelchairs, allowing them to travel easily and safely to appointments, events, or any required destination without transferring out of their chair.
Passenger Vans
Ideal for ambulatory clients or small groups, our comfortable passenger vans offer a smooth and convenient way to travel. These vehicles are well-maintained and provide ample space for passengers to relax during their journey. They are a great option for individuals who don't require wheelchair access but still benefit from the reliable, door-to-door service and friendly assistance that REM Transportation provides. Perfect for appointments, errands, or social outings.
Stretcher Chair Vehicles
Unique to our service, these vehicles are equipped with specialized reclining stretcher chairs, offering a comfortable and safe alternative to expensive ambulance transport for non-emergency needs. This service is suitable for clients who need to travel in a reclined position but do not require constant medical monitoring during transit. Our trained staff ensures secure transfers and a smooth ride in these specifically adapted vehicles, providing a cost-effective solution for specific mobility requirements.
What Our Clients Say
The greatest testament to our service comes directly from the people we have the privilege of serving. Read these firsthand accounts from satisfied clients and their families across the Greater Boston area.
"REM Transportation has genuinely been a lifesaver for coordinating my mother's frequent doctor visits in Boston. The drivers are incredibly patient, punctual, and show genuine care. It makes such a difference knowing she is in capable and kind hands for every trip. They treat her like family."
- Sarah Jenkins
Daughter of Client (Lexington, MA)
"Using the stretcher chair service from REM was an absolute game-changer after my surgery. It was so much more comfortable and significantly less expensive than an ambulance for my follow-up appointments. The staff was professional and made sure I was completely secure and comfortable the entire ride. Highly recommend this option!"
- Mark Tremblay
Client (Concord, MA)
"Reliability is key when transporting elderly parents. REM is consistently on time, every time. Their vans are spotless and feel very safe. The drivers are friendly and helpful, assisting my father every step of the way. It gives me immense peace of mind knowing I can count on them for his dialysis appointments."
- Elizabeth Cohen
Daughter of Client (Arlington, MA)
"As a healthcare professional, I frequently recommend REM Transportation to patients who need NEMT. Their commitment to safety, professionalism, and compassionate patient care is exceptional. I've received consistent positive feedback from patients and families about their experiences. They are a valuable resource in the community."
- Dr. Anita Sharma
Local Physician (Bedford, MA)
"Booking a group outing for residents at our assisted living facility used to be a logistical headache. Since partnering with REM Transportation, it's become effortless. Their team is easy to work with, the vans are comfortable for our residents, and the drivers are wonderful with them. Highly dependable service for our community events."
- David Martinez
Activities Coordinator (Winchester, MA)
"I needed transport for physical therapy three times a week. REM was recommended, and I'm so glad I chose them. The drivers are always early, the ride is smooth, and they are genuinely pleasant to talk to. It makes getting to my appointments so much easier and less stressful. Fantastic service."
- Nancy O'Connell
Client (Woburn, MA)
Serving the Greater Boston Area with Local Expertise
REM Transportation Services is proud to be a local provider deeply embedded within the communities of Greater Boston. While our office is based in Bedford, Massachusetts, our services extend across a wide radius, covering numerous cities and towns throughout Eastern Massachusetts. This local focus means our drivers possess intimate knowledge of the roads, typical traffic patterns, and the locations of major healthcare facilities and residential areas within the region. This translates into more efficient routes and reliable scheduling for your crucial appointments.
We regularly serve areas including, but not limited to, Bedford, Lexington, Concord, Lincoln, Arlington, Winchester, Burlington, Woburn, Waltham, and extending into Boston and surrounding communities depending on your specific needs. We understand that transportation requirements can vary, so if you are unsure whether your location falls within our service map, we strongly encourage you to reach out to our friendly dispatch team. We are always happy to confirm availability for your specific pickup and drop-off points and discuss how we can best meet your transportation needs within our service footprint. Trust us to get you where you need to go safely and on time within this vibrant region.
Our commitment to the Greater Boston area goes beyond just providing rides; it's about being a reliable partner in the health and well-being of its residents. We are dedicated to improving access to care and enhancing the quality of life for the elderly and mobility-impaired members of our community by providing dependable, local NEMT services.
Frequently Asked Questions
Have questions about our services, booking process, or service area? Find quick answers to the most common inquiries below. If you don't see your question addressed, please feel free to contact us directly.
How do I book a ride with REM Transportation?
Booking is easy and convenient. You can call our office directly at 781 2752800 during business hours to speak with our dispatch team. Alternatively, you can fill out the contact form located in the 'Get In Touch' section on this page, providing all the necessary details for your trip. We recommend booking as far in advance as possible, especially for critical appointments, to ensure availability.
What specific areas does REM Transportation serve?
We primarily serve the Greater Boston metropolitan area. This includes our base in Bedford, as well as surrounding towns like Lexington, Concord, Lincoln, Arlington, Winchester, Burlington, Woburn, Waltham, and extended areas around Boston. While we cover a broad region, service availability can sometimes depend on your exact location and scheduling requirements. Please contact us with your specific address to confirm that we can provide service for your intended trip.
Are your vehicles equipped to transport individuals using wheelchairs?
Absolutely. A core part of our fleet is dedicated to wheelchair-accessible transportation. These modern vans are equipped with reliable ramps or lifts and secure, compliant restraint systems designed specifically for wheelchairs and their occupants. Our drivers are fully trained in operating this equipment safely and assisting passengers with dignity and care, ensuring a secure and comfortable journey for wheelchair users.
Can you provide transportation for multiple people or group outings?
Yes, we certainly can. We offer services for group transportation needs, whether it's for family members accompanying a client to an appointment, or for larger groups going to social events, therapy sessions, or community gatherings. Our passenger vans are suitable for smaller groups, and we can coordinate multiple vehicles for larger outings. Please inform us of the number of passengers when booking so we can assign the appropriate vehicle.
What is the stretcher chair option, and how does it work?
Our stretcher chair option is a unique, cost-effective service designed for clients who need to travel in a reclined position but do not require the full medical services or cost of an ambulance. Our specialized vehicles contain comfortable, secure chairs that allow passengers to recline. Our highly trained staff assists with transfers into and out of the chair and vehicle, ensuring the client remains safe and comfortable throughout the entire process. It's a perfect solution for non-emergency transports where lying flat is necessary but an ambulance is overkill.
Get In Touch with REM Transportation
Ready to schedule your reliable medical transportation or have further questions about our services? Don't hesitate to reach out. Our compassionate team is standing by to assist you with booking your ride and ensuring a smooth, stress-free experience.
Contact Information
For immediate assistance or to book your transportation, please contact us via phone or email. We are here to help Monday through Friday.
Phone: 781 2752800
Email: [email protected]
Address: 4C Yankee Division Rd, Bedford, MA 01730
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Send Us a Message
Prefer to reach out online? Fill out the form below with your details and transportation needs. We will respond promptly to confirm your request or answer any questions you may have.